Refund policy

Refund Policy

Because our products are custom-made to your specific measurements, we do not accept returns or exchanges except in the case of manufacturing defects or damages. If your item has a manufacturing defect, you have 30 days after receiving your item to request a return or replacement. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return for a defective item, you can contact us at sinperplise@gmail.com. Please note that returns will need to be sent to the following address: MERKEZ MAH. CAYBOYU SK. ALAPLI/ ZONGULDAK, NO: 53 IC KAPI NO: 1, Zonguldak, 67850, TR

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sinperplise@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item has a manufacturing defect, is damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that incorrect measurements provided by the customer during the order process are not considered manufacturing defects.

Exceptions / non-returnable items Certain types of items cannot be returned. Because our items are custom products (made-to-measure items based on your specifications), they are strictly non-returnable unless there is a verified manufacturing defect. We cannot accept returns or exchanges for incorrect sizes ordered by the customer or changes of mind.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges We only replace items if they are defective or damaged from the manufacturer. We do not offer standard exchanges for custom-made products.

European Union 14 day cooling off period Please note: Under EU consumer protection laws, the 14-day cooling-off period (right of withdrawal) does not apply to custom-made or personalized goods. Since our products are manufactured exactly to your requested measurements, orders shipped to the European Union cannot be canceled or returned for a change of mind. Returns for EU customers are exclusively accepted for manufacturing defects.

Refunds We will notify you once we’ve received and inspected your defective return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sinperplise@gmail.com.